Getting Your Way
by Stephen Cox | Posted January 30, 2011
One of the most useful concepts I know is Friedrich Hayek’s distinction between freedom and power. Freedom, he says, is the right to be left alone; power is the ability to have and to do things. Confusion on this score can be fatal. The world is full of people who believe that their nation, race, or religion can be “free” only if it has power over its neighbors. Here at home, our government is bankrupting its citizens by forcing them to pay for everyone’s alleged “freedom” to have healthcare, to have a job, and to have 15 children whether you have a job or not.
Libertarians have rightly emphasized freedom in its true definition. But power is also important, nor is it a bad thing, if it helps one to enjoy one’s freedom and master one’s own life. To get a job, maintain a home, gain money and respect, improve one’s existence materially and spiritually — these are good things; these are ways of shaping life creatively. Yet personal power can easily be squandered, passed off to others, in the sordid transactions of daily life.
This is where Sharon Presley comes in. Her book starts in this way:
“Experts and authorities can take your power away by intimidating, manipulating, abusing and bamboozling you. Examples are everywhere. Physicians tell you to leave your treatment to them because they are the experts. Bureaucrats give you the run-around. Clerks and customer service reps say it can’t be done . . . .”
She continues in that vein, because such conflicts are everywhere; and although many of them are unimportant in themselves, they are always discouraging. Remember the last time something went wrong with your computer. How many hours did you spend trying to interpret the “advice” you got when you resorted to the “help” button? How many hours did you then waste on the phone, fuming while an “expert” treated you like a child, suggesting to you that your machine might not be plugged in, putting you on hold, interrupting your attempts to explain, mystifying you with terminology ten times more opaque than even the insultingly unhelpful “help” pages?
If you’re like me, your day was ruined. You lost your cool, yelled at the “expert,” yelled again at his supervisor and his supervisor’s supervisor, felt helpless and guilty, and finally found yourself searching the phonebook for a fixit company that would charge you a hundred dollars an hour to repeat the process.
That’s not power, and that’s not life. But these conflicts are inevitable, and some of them are much more serious than that glitch in your downloads. Just consider what may happen on one of those awful, though possibly “routine,” visits to your doctor’s office. I well remember the horrors of dealing with the office staff of my former “primary healthcare provider” — people who put me off, wouldn’t listen when I talked, said they’d return phone calls but didn’t, communicated lab results long after they should have been available, and offered me no help at all when, facing a possible diagnosis of cancer, I was unable to get an appointment with a relevant specialist without waiting three months for it. Finally I located a hospital ombudsman (actually a woman) who was concerned about my plight and in a few days got me a quick appointment with a specialist — a magnificent doctor, who immediately found the cancer and removed it. Never once did my “primary healthcare provider” or his office check back with me.